December 23, 2022
Improvement

Minor Platform Improvements

Email Notifications: UI Change

We have changed the look of the “Email Notifications” settings page, go and check it out!

https://app.buyback.ai/setting/email-notifications

Review Email

We have reimplemented the Review Email Notification for customers in the “Email Notifications” page

Check it out here:

https://app.buyback.ai/setting/review-email

Email Verification: Sender Email Address

When changing you sending email for your email notifications, you are now required to verify that email to confirm you as a business owns that email.

Widget: Paper Check and Express Check Same Address

We have made it quicker and more efficient for your customers when they are choosing either check option for payout. They will now only have to enter their check address once and the widget will copy the info down below for the shipping information if they choose. This will help with conversion rate by lessening the info needing to be entered.

Recovery Emails for In-Store Orders

We have added recovery emails for In-Store offers just like for Mail-In.

Check it out here in the email notification settings:

https://app.buyback.ai/setting/email-notifications

Chaser Emails Improvement

You can now set different timeframes for any chaser email sent. Check this out in any chaser email under the email notifications settings.


December 23, 2022
Improvement

View Inventory by Location

You are now able to view your inventory by selecting different locations.

Check it out here:

https://app.buyback.ai/inventory/0


December 15, 2022
New

Custom Widget Starting Points Update

You can create different widget starting points for individual landing pages!

  • Customize and create individual widgets with different starting points that will begin at any device category you want.
  • Use this feature to advance SEO to funnel certain market targets to a specified landing page with your custom widget starting point.
  • Decide your starting points anywhere from specific devices like Apple iPhones to a device category like Game Systems.

The world is your widget!

...or oyster, however it goes...

Click below to head to the widget settings page to check it out!

Widget Settings ⚙️


December 8, 2022
New

New Payout Option: Interac e-Transfer

To our Canadian clients, We have added a new payout method, Interac e-Transfer!

Check it out in the settings page under "Payouts"

https://app.buyback.ai/setting/payout-method


November 29, 2022
Improvement

UI Improvements: New Settings Page

We have improve the look of our settings page! Go check it out!

https://app.buyback.ai/setting


November 29, 2022
New

New Canada Shipping Couriers: UPS and FedEx

We have added integrations with UPS and FedEx for our Canada clients. This will allow any Canada clients to automatically send out return shipping labels to any customers who submit a mail-in order. That way you will not be charged until the customer ships their devices/products.

There is nothing you will have to enable as long as you have set your account location to Canada. All you will have to do is fill out the Courier's settings under the add-on page and you should get a confirmation message saying it worked.


November 29, 2022
Improvement

Separated In-Store and Mail-in location

We have separated In-store and Mail-in locations. This has made it so there is a dedicated dashboard for each location.

When logging in, please make sure you are on the location you need to be on and you can also switch your default location for your user here.

You can also manage all of your locations here.


November 29, 2022
New

New Offer Confirmation Page

We are happy to unveil our new Offer Confirmation page! It has a whole new look plus some new feature we have added. This is the page that gets emailed in a link to a customer after they complete a buyback quote through your widget.

Along with the new design, we have added new features:

  • Status Bar
    • Customer can now see the progress of their buyback via a progress bar at the top.
  • Map of Store Location
    • Customer can easily get directions by the click of a button.
  • View Past Orders
    • Any past orders that a customer has submitted before using the same info will be shown under that link.
  • Cancel Trade-in
    • Customers can now easily cancel trade-ins but are forced to give feedback, that you will receive via email, before they do.

    Here's an example.


    November 29, 2022
    Improvement

    Data Feed Add-On - Public Link

    You can now easily share your data feed via a public link! This link will allow you or anyone you share it with to quickly download a updated CSV of your data feed.

    Check it out here: Data Feed


    November 29, 2022
    Improvement

    Added Settings to Company Profile

    We have deleted "General Settings" and added the following settings to the "Company Profile" settings:

    • Country Settings
    • Currency Settings
    • Time Zone Settings
    • Buyback Number
    • Price Lock


    November 24, 2022
    Improvement

    Reset to Default Email Templates

    You can now reset any of the customizable email templates back to our general default ones.

    Here is a like to the default templates: Default Templates


    November 24, 2022
    Improvement

    Preview Outbound Emails

    We have added the option to preview your outbound emails to you customers as you edit them.

    This applies to any email notifications, buyback receipts, and workflow emails


    November 24, 2022
    Improvement

    Add Custom Devices to "Start In-Store Buyback"

    You can now add customs devices when manually adding a In-store Buyback. These items will go in inventory just like normal items.


    November 11, 2022
    Improvement

    Help Buttons for "Sell Your Mac"

    We have added "Help Buttons" to each spec category for all Mac device categories to help customers determine what mac they have to deliver a more accurate buyback quote.


    November 10, 2022
    Device Catalog

    Samsung Galaxy Z Flip4

    The Samsung Galaxy Z Flip4 has been added to the device catalog! Please make sure to enable this device in the Buyback Devices settings page if you wish to purchase this device from your clients.


    November 9, 2022
    Device Catalog

    Samsung Galaxy Z Fold4

    The Samsung Galaxy Z Fold4 has been added to the device catalog! Please make sure to enable this device in the Buyback Devices settings page if you wish to purchase this device from your clients.


    November 9, 2022
    Device Catalog

    Samsung Galaxy A53 5G

    The Samsung Galaxy A53 5G has been added to the device catalog! Please make sure to enable this device in the Buyback Devices settings page if you wish to purchase this device from your clients.


    October 28, 2022
    Device Catalog

    Logitech iPad Keyboards

    Logitech iPad Keyboards have been added to the device catalog! Please make sure to enable these devices in the Buyback Devices settings page if you wish to purchase these devices from your clients


    October 28, 2022
    Device Catalog

    ZAGG Keyboard Cases

    ZAGG Keyboard Cases have been added to the device catalog! Please make sure to enable these devices in the Buyback Devices settings page if you wish to purchase these devices from your clients


    October 28, 2022
    Device Catalog

    Bydge iPad Keyboards

    Brydge iPad Keyboards have been added to the device catalog! Please make sure to enable these devices in the Buyback Devices settings page if you wish to purchase these devices from your clients


    October 28, 2022
    Device Catalog

    Google Pixel Buds Pro

    The Google Pixel Buds Pro has been added to the device catalog! Please make sure to enable this device in the Buyback Devices settings page if you wish to purchase this device from your clients.


    October 28, 2022
    Improvement

    Widget Settings: Redesign

    We gave a new look to the Widget Settings page, check it out!

    https://app.buyback.ai/setting/widget


    October 26, 2022
    New

    Uptime Monitor

    Buyback.ai now has Uptime Monitor!

    You are now able to go to https://status.buyback.ai/ to track the current and past uptime statistics of our 3 products: API, Platform and Widget.


    October 25, 2022
    Improvement

    Linked Locations: View Widget Code

    We have updated the Linked Locations feature so that a franchisor can view their individual linked locations' Widget Code.

    We figured this would help if the franchisor wanted to post their linked locations' widget codes on their own website for maybe a location landing page

    Here is an article if you need help: https://help.buyback.ai/en/articles/6654644-linked-locations-view-widget-code


    October 25, 2022
    New

    Widget: “Other” Tile

    We have added a new feature to the widget that adds another tile called ”Show Other Devices”

    What this does is if you have a lot of categories/devices that are showing in the widget you can clean them up with this tile.

    To change your tile sort order and what tiles show under the “Show Other Devices” tile, go to Device Sort Order under Devices in settings.

    Here is the link to this page: https://app.buyback.ai/setting/home-page

    This is only applicable if your “Widget: First Step Grouping” settings is set to “remove first step”


    October 25, 2022
    Improvement

    Transaction ID Added to Offer Details Page

    You are now able to add a transaction ID to any offer when updating the status to the offer to “Payment Processing” or “Payment Ready”

    You can also do this for multiple orders at a time.


    October 25, 2022
    Improvement

    Lead Booster: Update

    You can now choose to collect customer information before showing the their buyback quote on the widget!

    You can find this setting under the "Widget Settings" at the bottom of the right side of the page.


    October 14, 2022
    Improvement

    Location Settings: Allow "No Mail-In" Option

    You can now select your default mail-in location or turn off mail-in completely. Turning off mail-in will remove this "location" completely from all other areas in the app completely.


    September 28, 2022
    Device Catalog

    New Apple Watch SE (2022), Series 8, and Ultra

    The New Apple Watches have been added to the device catalog! Please make sure to enable these devices in the Buyback Devices settings page if you wish to purchase this device from your clients.


    September 22, 2022
    New

    Widget Settings: “Call to Action” Button Color

    You can now change your "Call to Action" button color!

    In the widget settings, under the widget color option, we added a new option to change your CTA button color within the widget.

    Try it out!


    September 22, 2022
    Improvement

    Minor Platform Improvements

    New Payout Methods: There are new payout methods, Virtual Debit Card and Gift Card.

    Renamed Customer Tile: In the order page we have changed the customer tile from the title “Customer” to the title of “Order Information”

    Added Total Cost to Invoices: This improvement has added an additional line at the bottom of every invoice that will calculate the total cost of all items on the invoice

    Renamed “Collect Leads” Widget Setting: We have changed the name of the “Collect Leads” feature to “Lead Booster” and also added an “info” hover-over next to it explaining the feature.

    Customer Last Seen: This introduces a new column in the Customer page that will tell you when the last time that customer made an order. This is also a sortable column, sorting by the most recent date or the oldest date.


    September 22, 2022
    Improvement

    Widget Improvements

    Autofill Text: This improvement will now autofill any field that has already been entered beforehand when filling out information for a buyback quote.

    One Location Rule: If you only have one in-store location, the widget will not display “Change Location” due to there not being another location to change to.

    Removed FAQs: We remove FAQs from the widget due to SEO.

    • Having your FAQs directly on your website will improve SEO (Search Engine Optimization)


    September 21, 2022
    Device Catalog

    Airpods Pro 2nd Generation

    The Airpods Pro 2nd Generation has been added to the device catalog! Please make sure to enable this device in the Buyback Devices settings page if you wish to purchase this device from your clients.


    September 21, 2022
    Device Catalog

    The iPhone 14 is Here!

    The iPhone 14 Series has been added to the device catalog! Please make sure to enable this device in the Buyback Devices settings page if you wish to purchase this device from your clients.


    September 16, 2022
    New

    New Payout Method: Express Check

    This is for customers that are wanting an expedited check at the cost of a fee taken from their buyback quote.


    September 16, 2022
    Improvement

    Moved Widget Configuration Settings

    We have moved the Widget Configuration setting down to the bottom of the right side of the page.


    September 16, 2022
    New

    "Age of Order" Column

    There is now a new column in the mail-in and in-store dashboards called “Age of Order”.

    This will show how old each of your orders are by the number of days.


    September 16, 2022
    Improvement

    Added Reference Number to Invoice Page

    We have now added the reference number that is added in the creation of an invoice, to the invoice page


    September 15, 2022
    New

    Widget Order Confirmation: In-store or Mail-in

    You can now edit your Order Confirmations for either In-store or Mail-in orders! 

    This feature is located in the “Widget Settings” page on the right hand side of the page.  https://app.buyback.ai/setting/widget

    These will be shown once your customer navigates through your widget and fully submits an order.


    September 14, 2022
    New

    Customer Profile Page: Invoices

    There is now an “Invoices” tab in the customer profile page. This will allow you as the user to view all invoices addressed to that customer.


    September 14, 2022
    New

    Change Status on Inventory List

    You can now change the status of inventory directly from the Inventory "Table View" screen with a dropdown menu under status.

    Once a product is marked as sold, a popup window will open that asks what the "Sold Price" with an input field for the user to enter a value.


    September 14, 2022
    Improvement

    Price Sync - Currency Conversion

    Exciting News! Countries can now price sync with non-domestic pricing sources using different forms of currency!

    Our system will now seamlessly convert the currency that a pricing source is using to your selected currency on the platform.


    September 14, 2022
    New

    Added Device Notes on Order Receipts

    Your device notes within a buyback order will now be included on the order receipts for your customers.


    September 14, 2022
    Improvement

    Search Location by Zip Code

    If you are a client with multiple locations, you can now search for a specific location by their zip code in the location selector.


    September 14, 2022
    New

    Add Bulk IMEI/SN to Orders

    When on the order page you can now add bulk IMEIs or serial numbers to multiple similar devices on that order

    For example, if you have five iPhone 12 Unlocked 128GB all of the same condition, you can scan/enter all the IMEIs into the entry box and it will distribute them amongst each item.


    September 14, 2022
    New

    Choose Default Shipping Service

    We have added the option of what default shipping service you will use for your default shipping courier

    This will also carry over to when you are generating shipping labels manually in the "Shipping" tab


    September 14, 2022
    New

    Price Sync: No Pricing - Warning

    Now, when selecting a pricing source for our Price Sync feature, you will be prompted if that pricing source does not have pricing for that device or category.


    August 26, 2022
    New

    Widget V3: Collect Lead Before Showing Price

    You can now choose to collect customer information before showing the their buyback quote on the widget!

    You can find this setting under the "Widget Settings" at the bottom of the right side of the page.


    August 19, 2022
    New

    Widget Version 3 is Here!

    Widget version 3 is now live!

    Key Features:
    Multiple Device Support
    Collect Lead Before Quote
    (scroll down for more details)

    To see a live demo of the widget navigate here: https://buyback.ai/widget

    In order to update the widget to your website you will have to navigate to the widget settings page here: https://app.buyback.ai/setting/widget

    Now copy the widget code on the settings page, navigate to your website builder and paste it over your current widget code on your site.

    For more detailed instructions to install the widget to your website see the links below:

    Wix users: https://help.buyback.ai/en/articles/5824120-wix

    Weebly users: https://help.buyback.ai/en/articles/5824125-weebly

    Shopify users: https://help.buyback.ai/en/articles/5824123-shopify

    Squarespace users: https://help.buyback.ai/en/articles/5800517-squarespace


    August 19, 2022
    New

    Widget V3: Multiple Device Support

    Your customers can now add multiple devices through the widget! You can adjust the quantity of a certain item using our cart design or add a completely different device using the "Add Another Device" button.


    August 19, 2022
    Device Catalog

    New Device Category: Parts

    We just added a new device category for our users to buy, Parts! You can now buy various Apple, Samsung, and Google smartphone LCDs.

    Remember, feel free to request any devices to add to the platform in the buyback device settings.


    August 17, 2022
    Improvement

    August 16, 2022
    Improvement

    Added Dropdown For Most Device Manufacturers

    There are now more devices you can individually turn on and off in the Buyback Devices settings page.


    August 16, 2022
    Device Catalog

    T-Mobile Franklin T9 Mobile Hotspot

    The KAZUNA eTalk Flip Phone has been added to the device catalog! Please make sure to enable this device in the Buyback Devices settings page if you wish to purchase this device from your clients.


    August 16, 2022
    Device Catalog

    KAZUNA eTalk

    The KAZUNA eTalk Flip Phone has been added to the device catalog! Please make sure to enable this device in the Buyback Devices settings page if you wish to purchase this device from your clients.


    July 22, 2022
    Device Catalog

    Victor Calculators

    The following Models:

    1560-6

    1460-4

    have been added to the device catalog! Please make sure to enable these devices in the Buyback Devices settings page if you wish to purchase these devices from your clients


    July 22, 2022
    Device Catalog

    Sharp Calculators

    The following Models:

    QS-2770H

    QS-2760H

    VX-2652H

    EL-1197PIII

    EL-2630PIII

    EL-1801PIII

    have been added to the device catalog! Please make sure to enable these devices in the Buyback Devices settings page if you wish to purchase these devices from your clients.


    July 22, 2022
    Device Catalog

    Canon P23-DHV Printing Calculator

    The Canon P23-DHV Printing Calculator has been added to the device catalog! Please make sure to enable this device in the Buyback Devices settings page if you wish to purchase this device from your clients.


    July 22, 2022
    Device Catalog

    Hewlett-Packard Calculators

    The following Models:

    HP 50G

    HP Prime

    have been added to the device catalog! Please make sure to enable these devices in the Buyback Devices settings page if you wish to purchase these devices from your clients.


    July 22, 2022
    Device Catalog

    Texas Instruments Calculators

    The following Models:

    TI nSpire CX II CAS

    TI nSpire CX II

    TI nSpire CX CAS

    TI nSpire CX

    TI-89 Titanium

    TI-84 Plus C

    TI-84 Plus CE calculator

    TI-84 Plus Silver Edition

    TI-84 Plus

    TI-83 Plus Silver Edition

    TI-83 Plus

    have been added to the device catalog! Please make sure to enable these devices in the Buyback Devices settings page if you wish to purchase these devices from your clients.


    July 22, 2022
    Device Catalog

    Macbook Air With M2 Chip

    The Apple Macbook Air with the M2 Chip has been added to the device catalog! Please make sure to enable this device in the Buyback Devices settings page if you wish to purchase this device from your clients.


    July 22, 2022
    Device Catalog

    Mac Studio

    The Apple Mac Studio has been added to the device catalog! Please make sure to enable this device in the Buyback Devices settings page if you wish to purchase this device from your clients.


    July 22, 2022
    Device Catalog

    Apple Studio Display

    The Apple Studio Display has been added to the device catalog! Please make sure to enable this device in the Buyback Devices settings page if you wish to purchase this device from your clients.


    July 22, 2022
    New

    Limit Devices by In-Store/Mail-In

    This will give users the ability to limit different devices per received method from the customer.


    July 22, 2022
    New

    Add Users via Email

    You can now invite new users by sending them an e-mail! This allows you as the account admin to set the permissions...

    Then then the user will receive the invite and set the account up their selves.


    July 22, 2022
    New

    Atlas Mobile as Pricing Source

    We are happy to announce that buyback.ai has a new pricing source for price sync users: Atlas Mobile


    July 15, 2022
    Improvement

    Activate Widget on Button Click

    You can now insert the widget code on your website to initiate from a button on a page

    Add the following code to a button on your website to display the widget:

    •  window.Buyback.open()


    July 14, 2022
    New

    Limit Payouts by Location

    From the Payment Methods page, users can limit payout methods by location.


    July 14, 2022
    New

    Bonus Pricing for Payout Method

    From the Payment Methods page, you can now set a bonus percentage for specific payout methods.


    July 14, 2022
    New

    Minimum order settings

    There are now settings to allow you to restrict the minimum an order has to include for the order to be processed through your widget or website.

    These settings are under the Shipping settings on the settings page.

    If an order does not meet the requirements of the rules set, it will not allow the customer to "Proceed to Payment" and list the criteria that need to be met on the "Continue to Payment" pop-up box.


    July 14, 2022
    Improvement

    Alternative Shipping Version 3

    We have revamped the “Advanced Shipping Rules” under the Manage Shipping settings


    July 7, 2022
    New

    Email Templates Code {Shipping Label}

    You can now add a code to attach a user’s shipping label to an email template


    July 7, 2022
    New

    Setting: Enable/Disable "Don't Have a Printer"

    This is a setting for users to enable and disable the Don't Have a Printer option on the website and widget.

    This is under the Manage shipping settings page above the Shipping Label Error Message section.


    July 7, 2022
    Improvement

    Shipping Kit Structure

    Shipping kits will now only print on two pages. You can edit your shipping kits under your shipping carrier settings under the “Add-ons” page.


    July 7, 2022
    New

    New Inventory Status: Not Available/Refurbishing

    We have added a new status for devices, Not Available

    This is for inventory items that are currently being refurbished by a company.

    Any item in Not Available will not be able to be added to invoices or pushed to add-on/e-commerce platforms.


    July 7, 2022
    New

    In-Store Dashboard(Multi-Location Companies Only)

    There is now a new dashboard for In-Store locations. Check it out!


    July 7, 2022
    New

    Orders: Change Condition of Multiple Devices

    When selecting multiple items on an order, you now have the ability to change the conditions of all devices that are selected.


    July 7, 2022
    New

    Review Email Template

    We have now added the ability to create/edit a template for review emails.


    July 7, 2022
    Improvement

    Export CSV: Tracking Number Field


    Mail-in tracking numbers will now be shown on the exported .CSV


    July 7, 2022
    New

    Franchisee/Franchisor Account Linking

    This will allow franchisee locations to be displayed on the franchisor website and widget(coming soon).

    To learn more, please read this article: https://help.buyback.ai/en/articles/6365513-linking-accounts-for-franchises


    July 7, 2022
    Improvement

    Inventory Items: Price Field

    You can now adjust device pricing directly from the inventory page.

    Note this feature is only for accounts that do not have the following addons enabled:

    • Shopify
    • Odoo
    • Repairdesk


    July 7, 2022
    Improvement

    Widget: Regular Flow (Multiple Locations)

    Now for clients with 10 or more locations, you will be able to search for the nearest store by inputting an address or your current location.


    June 6, 2022
    New

    Dual Factor Authentication is Live!

    2FA is now live and can be enabled within your account. Please keep in mind that our employees will NEVER ask your for this code. For the safety for your own account, please do not share the code provided to anyone.

    See the video below for set up instructions:


    June 2, 2022
    Improvement

    Invoice Improvement: Change Conditions and Payouts of Multiple Devices

    Users can now update multiple devices at once on an invoice.

    First, select the devices that need to be changed with the selection box to the left of each device. (You can also select all devices on the header of the device section of the invoice)

    Next, select the Change Condition and Payout option in the device section header.

    Then, a Change Conditions pop-up will appear. From here you can change the conditions and prices of all devices at the same time. Users also have the option to individually price devices on this screen as well.


    June 2, 2022
    Improvement

    Invoice Improvement: Add Tracking Information

    Businesses can now add tracking information inorder to invoices to track outgoing shipments to customers.

    Once a tracking number has been added to an order, it can be selected to open the couriers tracking page.

    This can be achieved through the Invoice table-view page or within an Invoice itself.

    Within an Invoice: Click the Edit Tracking Button
    Within an Invoice: Add a Tracking Number and Click the Green Checkmark
    Table View: Click Add Tracking
    Table View: Enter Tracking and Click the Green Checkmark


    June 2, 2022
    Improvement

    Invoice Improvement: Changelog

    Invoices now have a changelog which can be viewed via the "action menu" on the top-right of the invoice screen.

    It will report the following information:

    • Adding a Device
    • Removing a Device
    • Changes to Device Pricing
    • Payments
    • Changes to Device Conditions
    • Changes to Due Date
    • Added/Changed/Deleted Notes


    June 2, 2022
    New

    Export Active Orders to .CSV

    Businesses now have the ability to export "active orders" to a .csv for marketing purposes.

    While viewing the Mail-In workflow(in table view) use the Export CSV button(highlighted in image) to have a CSV of "active orders" sent to your email.


    April 22, 2022
    Device Catalog

    iPad Air 5

    The iPad Air 5 has been added to the device catalog! Please make sure to enable this device in the Buyback Devices settings page if you wish to purchase this device from your clients.


    April 22, 2022
    Improvement

    Public API: Deep Link (Widget)

    We have added a new feature for companies with the buyback widget deployed on their site. This will allow Retail package customers to utilize SellCell.com to increase their intake of buybacks on our platform.

    To get started you will first need to navigate to the Widget Setting page and enter the URL their widget is being hosted on under the Widget Link field.

    Once the URL is entered under the Widget Link field the Public API add-on will auto-fill the URL the buyback widget is hosted on.


    April 15, 2022
    Device Catalog

    Amazon Echo Studio

    We have added the Amazon Echo Studio to the buyback.ai device catalog.


    April 15, 2022
    Device Catalog

    April 15, 2022
    Device Catalog

    Huawei Devices

    We have added the following devices to the buyback.ai device catalog.

    • Mate 40 Pro +
    • Mate 40 Pro 5G
    • Mate 40
    • P40 5G
    • P40 Lite 5G
    • P40 Lite
    • P30
    • P Smart 2021


    April 15, 2022
    Device Catalog

    Xiaomi Devices

    We have added the following devices to the buyback.ai device catalog.


    • Mi 10 Pro
    • Mi 10T Pro
    • Mi 10T
    • Mi 10 Ultra
    • Mi 10
    • Mi 11 Lite
    • Mi 11 Ultra
    • Mi 11


    April 14, 2022
    Improvement

    Pricing Editor: Round Up

    Buyback companies now have the option to round up their device pricing to the nearest dollar.

    To enable this setting please visit the Price Editor found in the settings dashboard and click on the Round-Up toggle.(See screenshot).


    April 14, 2022
    New

    Payout Method: Store Credit

    We have added Store Credit as a payout option for buyback orders.

    To enable this as a payout method for your business please visit the Payout Methods settings page(which can be found on the settings dashboard).


    April 14, 2022
    Improvement

    Add Device: Color Options

    Users can now select the color of a device when adding or editing a device on an order(mail-in and in-store) and on the inventory screen.


    April 14, 2022
    New

    Archive Order

    Users can now Archive orders on the Mail-In and In-Store buyback workflow pages.

    First, users must select which orders to archive and then click on the Archive All Selected button on the menu bar.

    Users can also archive orders from the action menu on any buyback order page.

    To view and restore archived orders from the Archive tab on the buyback orders table view screen.


    April 14, 2022
    Improvement

    Move Inventory Between Locations

    This is for companies who have multiple buyback locations on their account.

    Users can now move inventory between buyback locations from the following places.

    • Available Inventory(Table View)
    • Individual Inventory Page

    On the Available Inventory view you can select multiple devices and then click on the Move Inventory button. Once the pop-up appears you may select the location you wish to move the selected inventory to.

    On an Individual Inventory Page users can move inventory by clicking on the Action Menu on the top right of the page and select where they would like that item to be moved to.


    April 14, 2022
    Improvement

    Automatic Phonecheck Data Pull

    Device Phonecheck data will now pull automatically once an IMEI has been entered into app.buyback.ai on the orders screen and inventory screen.


    April 14, 2022
    Improvement

    SellCell - Retail Users

    Retail package users can now drive traffic to their buyback widget with our SellCell integration. Visit the add-ons page to get started!


    April 14, 2022
    Improvement

    Order Status(Change Order Status) Location Change

    The change order status button has moved to the top right of the orders page. From this button you can view the current status of an order and change it to another status. (See screenshot)


    April 14, 2022
    New

    Call In Support Line

    buyback.ai now has a live call-in support line. You can see the status(online/offline) of our support line from the Help button on the sidebar.


    March 26, 2022
    New

    Affiliate Program

    We are now offering an affiliate program for anyone interested in referring new users to buyback.ai!


    March 26, 2022
    Device Catalog

    New Pricing Sync Source: Buybackboss

    We are happy to announce that buyback.ai has a new pricing source for price sync users: Buybackboss

    Here is a brief tutorial on how to turn on and edit price sync for your devices:

    • Edit Prices in settings https://app.buyback.ai/setting
    • Choose device category at the top of the page.
    • Supported device categories will have the option to toggle price sync.
    • Click the edit button to the right of the toggle to customize how your prices are synced.
    • Currently we are using our pricing at sellshark.com, with more options for pricing sources, such as wholesalers, coming soon!
    • You can choose to increase or decrease your prices by either a fixed amount, or a percentage of the pricing source you are using. This changes the price displayed on your website or widget immediately.


    March 24, 2022
    New

    Add-On: Phonecheck

    Users can now integrate Phonecheck with buyback.ai

    This will allow users to automatically import Phonecheck data to buyback orders and inventory items.

    To get started make sure to have a Phonecheck account and then visit the Add-On menu(located in the sidebar of app.buyback.ai).

    Users will need to obtain their Phonecheck API Key and enter it within the add-on settings window, along with your Phonecheck Username.

    After using Phonecheck to test a device users can import data directly from the Orders and Inventory pages. Just click the View Phonecheck Data button!

    View Phonecheck on Orders

    Any IMEI/Serial Number with a checkmark can be clicked on to view Phonecheck data instantly!

    View Phonecheck data directly from the Inventory "table view" page!

    You can also view Phonecheck data within the device inventory page.


    March 24, 2022
    New

    Conversions and Mail-In Rate Reports

    Users can now view conversion and mail-in rates of their buyback site. See it in action in the Reports tab on the app.buyback.ai sidebar

    Conversion Rate: number of buyback orders (Leads) divided by the number of unique visitors

    Mail-In Rate: number of completed orders divided by the number of leads. (Does not calculate the most recent 30 days)

    Filters: Users can filter the report by date, source, device, and model.


    March 24, 2022
    Improvement

    First Name & Last Name Codes for Email Notifications & Workflow Notifications

    Customer First Name and Last Name codes are available to use in all Email & Workflow Notifications.


    March 24, 2022
    Improvement

    Widget Users: Mail-In and In-Store Options

    Businesses using the buyback widget can now select whether they would like to receive buybacks in the following ways:

    • Mail-In & In-Store
    • In-Store Only
    • Mail-In Only

    To configure this for your business, navigate to the buyback Widget Settings Page.

    https://app.buyback.ai/setting/widget


    March 24, 2022
    New

    Add-On: SellCell

    Get your business listed on sellcell.com and drive qualified traffic to your buyback site. Click on the Request Add-On button to begin the proccess.

    Special Offer: Sellcell.com is currently offering buyback.ai users expedite onboarding, social media post, and one blog post about your company.


    March 24, 2022
    New

    Price Lock

    Users can now set Price Lock for their business.

    This will save a buyback offer in Mail-In and In-Store for x days. (This is set in Price Lock settings which can be edited in General Settings: https://app.buyback.ai/setting/general-settings)

    After a buyback exceeds x days it will move to the Expired Offers tab.


    March 24, 2022
    Improvement

    User Permissions: Edit Default Location

    Users can now edit their default location within the User & Permissions settings page.(https://app.buyback.ai/setting/manage-user)

    The selected location will be the default location the selected user will login to when opening app.buyback.ai


    March 24, 2022
    Improvement

    Pending Inventory: Link Invoice Data

    Pending inventory(attached to an invoice) will now display the following information:

    • Invoice Number and clickable link
    • Calculated profit for the device based on invoice information


    March 24, 2022
    Improvement

    Edit In-Store Workflows

    Users can now edit In-Store workflow status just like Mail-In stages. Users can now edit the following:

    • Email Triggers and Content
    • Email Notifications
    • Reminder Frequency
    • Status Description


    March 24, 2022
    Improvement

    USPS Additional Shipping Types

    Enterprise users with the USPS Add-on enabled will be able to choose additional shipping label types for their buybacks.

    • Priority Mail Service
    • First Class Package Return Service
    • Ground Return Service

    You can view additional information about these USPS shipping label types here: https://www.usps.com/business/return-services.htm


    March 24, 2022
    Improvement

    Workflow: Filter Payout Method by Venmo

    Users can now filter mail-in and in-store buybacks by Venmo within the Payout Method dropdown box.


    March 24, 2022
    Improvement

    List Buyback Page: Customer Login Token

    Users can now access the customer login portal via the Login Token displayed in the Customer Box of the "List Buyback" page.


    March 24, 2022
    Device Catalog

    Updated Request a Device Button

    When requesting a new device on the Buyback Devices settings page(https://app.buyback.ai/setting/buyback-device/smartphones/all) users will now be able to fill out a forum instead that will be automatically submitted to our development team.


    March 24, 2022
    Improvement

    Payments on Invoice PDF

    All payments made on an invoice will now be displayed on the downloadable .PDF


    March 24, 2022
    Improvement

    Repairdesk Inventory Enhancement

    Turning on the Repairdesk integration will no longer disable the Inventory and Invoices tab on app.buyback.ai

    Inventory pushed to Repairdesk can be viewed in Inventory in the Moved tab along with a timestamp when it was moved.


    March 24, 2022
    Improvement

    Outstanding Invoices: Total Balance Due & Profit Calculation

    When viewing the Outstanding Invoices tab users can now view Balance Due and Profit calculations for all invoices on the page.


    March 24, 2022
    Improvement

    Pricing Editor Sort Order

    The app.buyback.ai Pricing Editor(https://app.buyback.ai/setting/bulk-price-editor/smartphones/all) will now sort devices from "Newest to Oldest".


    March 24, 2022
    Improvement

    USPS Links to USPS Website Instead of Google

    When clicking on a USPS tracking number in app.buyback.ai will automatically open a new tab on the USPS Tracking page instead of a Google query.


    March 17, 2022
    New

    Odoo

    Users can now integrate with Odoo to automatically trigger inventory to be sent to your Odoo account after a buyback is completed in buyback.ai.

    You can setup this integration here: https://app.buyback.ai/integration


    March 11, 2022
    Improvement

    Public API

    Build your own custom buyback website or display your live buyback pricing on your e-commerce website with our public API.

    Obtain your API keys from here: https://app.buyback.ai/integration/publicapi

    You can view buyback.ai's API documentation here:


    March 10, 2022
    Device Catalog

    Xiaomi Note Series

    If you want your business to purchase this device from customers don't forget to enable this device in your buyback devices settings page: https://app.buyback.ai/setting/buyback-device/


    March 10, 2022
    Device Catalog

    Samsung Galaxy Z Flip3

    The Samsung Galaxy Z Flip3 has been added to the buyback.ai device catalog.

    If you want your business to purchase this device from customers don't forget to enable this device in your buyback devices settings page: https://app.buyback.ai/setting/buyback-device/smartphones/all


    March 10, 2022
    Device Catalog

    Fitbit Versa Luxe

    The Fitbit Versa Luxe has been added to our device catalog!

    If you want your business to purchase this device from customers don't forget to enable this device in your buyback devices settings page: https://app.buyback.ai/setting/buyback-device/


    March 10, 2022
    Device Catalog

    Samsung Galaxy S21 FE

    The Samsung Galaxy S21 FE has been added to the buyback.ai device catalog!

    If you want your business to purchase this device from customers don't forget to enable this device in your buyback devices settings page: https://app.buyback.ai/setting/buyback-device/smartphones/all


    March 1, 2022
    Improvement

    Change Shipping Insurance Amount

    Users can now: Change, Delete, and Add Shipping Insurance to an order directly from the order page.

    Use the edit button beside the subtotal line item: Shipping Insurance to edit the amount deducted from the order total. Then click the green checkbox to accept the changes.


    February 26, 2022
    Improvement

    Invoices: Outstanding Profit Calculation

    Users can now view a profit calculation of all outstanding invoices directly from the Outstanding invoices tab: https://app.buyback.ai/invoice/1


    February 26, 2022
    Improvement

    Add HTML to Email Templates

    Users can now add HTML to all email templates by clicking on the source icon within the editor.


    February 26, 2022
    Improvement

    Add BCC to Workflow and Email Notifications

    Users can now add a BCC to all workflow and email notifications directly from the workflow and email notifications settings pages.

    https://app.buyback.ai/setting/workflow

    https://app.buyback.ai/setting/email-notifications


    February 26, 2022
    Website

    Enterprise: Change Your Support Hours

    Enterprise users can now change their support time and hours directly from the Company Profile settings page: https://app.buyback.ai/setting/company-profile


    February 24, 2022
    Device Catalog

    Widget: Device Sort Order

    Widget users can now: change the order in which devices are sorted from the Device Sort Order settings page. https://app.buyback.ai/setting/home-page

    Users can also add new device category tiles and delete them from this page.


    February 10, 2022
    New

    Widget Version 2

    Widget version 2 is now live!

    To see a live demo of the widget navigate here: https://buyback.ai/features/buyback-widget

    In order to update the widget to your website you will have to navigate to the widget settings page here: https://app.buyback.ai/setting/widget

    Now copy the widget code on the settings page, navigate to your website builder and paste it over your current widget code on your site.

    For more detailed instructions to install the widget to your website see the links below:

    Wix users: https://help.buyback.ai/en/articles/5824120-wix

    Weebly users: https://help.buyback.ai/en/articles/5824125-weebly

    Shopify users: https://help.buyback.ai/en/articles/5824123-shopify

    Squarespace users: https://help.buyback.ai/en/articles/5800517-squarespace


    February 4, 2022
    Website

    Enterprise: Home Page Sort Order

    Enterprise accounts can change the order of device categories for the home page of their website. You can choose up to 11 different device categories and change their positioning on the site from the Homepage Sort Order settings page: https://app.buyback.ai/setting/home-page


    February 4, 2022
    Improvement

    Turn On/Off Email Notifications

    Added the ability to turn on and off individual "Email Notifications" in settings: https://app.buyback.ai/setting/email-notifications


    February 3, 2022
    Device Catalog

    Added Australian Phone Carriers

    We have added the following carriers for Australian customers:

    Telstra

    OPTUS

    Vodaphone


    January 26, 2022
    Improvement

    Custom Offer Workflow

    This workflow is for Custom Offers for Enterprise users.

    This will allow users to quickly offer a customer a value of a Custom Offer device. Once the Offer is sent the customer will receive an email that they can either accept or decline.

    If the offer is declined you can either send a new offer or decline and return the device to the customer.


    January 26, 2022
    New

    Add-On: Google Tag Manager

    This will allow users to add their Google Tag Manager ID to their Enterprise website. to activate tag manager for their website.


    January 26, 2022
    New

    Add-On: Google Analytics

    This add on will allow Enterprise users to link their Google GA4 Property ID.


    January 17, 2022
    Website

    Country Selection Drop Down

    Websites now have a drop down on the country selection that informs users where your service is supported. If you website supports multiple countries these will be listed here.


    January 15, 2022
    New

    Internal Online Order Email Notifications

    Users can now add themselves and other users on their account to the email subscriber list(for the online quote creation feed). Enabling this will to notify users that an order was created.

    To enable this setting navigate to: https://app.buyback.ai/setting/email-notifications

    Navigate to: Staff Notifications

    Choose either: Mail-In or In-Store Leads

    Choose which location you wish to receive notifications from and select which users to enroll.


    January 14, 2022
    New

    USPS: Shipping Insurance

    To enable shipping insurance: navigate to the "Manage Shipping" page in settings and toggle the switch to the "on" position.

    Note: this only offered on USPS accounts


    January 14, 2022
    New

    Orders: Custom Tracking

    If a customer sends a device in with their own tracking information you can quickly change the tracking information on an order to the customer provided tracking information. All you have to do is select the "edit tracking" button beside the original tracking number on the order, type in the new tracking information and click save.


    January 14, 2022
    Improvement

    January 14, 2022

    Buyback Type Icons

    Users can now easily identify whether an order is one of the following types at a glance:
    Instant Offer
    Regular Offer/Bulk Quote
    Custom Offer
    Easy Quote
    Order View
    You can see order type with an icon on the order page in question
    Table View
    You can see order type on multiple orders in the “Mail-In” table view


    January 14, 2022
    Improvement

    January 14, 2022
    Improvement

    Inventory: Date Sold

    You can now easily view the date and time an inventory item is sold when you view the “Sold” tab in table view. Additionally, you can sort Sold inventory by “Date Sold”.


    January 14, 2022
    New

    SellCell.com

    You can now request to SellCell account to your buyback.ai Enterprise account. Just visit the add-ons page and click "Request Add-On".


    January 14, 2022
    Device Catalog

    New Hotspot Added

    The following hotspot has been added to our device catalog:

    NovAtel MiFi 7000


    January 14, 2022
    Device Catalog

    Multiple Headphone Brands Added

    The following headphone brands have been added to our device catalog including all headphone models careered by each brand that are still worth buying:

    AfterShokz

    Audeze

    Audio Technica

    Bang & Olufsen

    Beats

    Beyerdynamic

    Bose

    Bowers & Wilkins

    HiFiMan

    Jabra

    Monster

    Photive

    Plantronics

    Sennheiser

    Shure

    Skullcandy

    SOL Republic

    Sony

    Click here to turn these on


    January 14, 2022
    New

    Staff Notifications

    You can now get notified via email each time a lead comes thru on the buyback widget or buyback website.

    Take me to this setting

    Just enter your staffs email address and start getting notified. You will receive an email with the buyback ID and direct link to the new lead.


    January 14, 2022
    Improvement

    Inventory: Sort by Date Sold


    You can now sort sold inventory by date sold.


    January 13, 2022
    Improvement

    Review Email

    You can now turn switch the review email on or off.

    Take me to this setting


    January 6, 2022
    New

    Facebook Pixel

    You can now add your Facebook Pixel to your buyback site. Just visit the add-ons page and turn on Facebook Pixel. Enter the Pixel ID and click save. It will automatically add your Facebook Pixel to every page of your buyback site.

    Take me to this add-on