Mail-in buybacks start as leads when created by the customer.
Automatically become in transit status when the customer ships the order.
In-Transit
Lets you easily track incoming orders.
As soon as the order is shipped, it shows up here.
You can see information about the order, tracking, and expected arrival date
Completed and other statuses
Once the in-transit order reaches you, you can handle the order however you choose, but we recommend marking orders as Completed once they have been paid.
Not as Described
When the device received doesn't exactly match what was entered on the order, you can set an order to this status to send them an email with a new offer, and upload photos of the discrepancy.
Additional Built in Ticket Statuses
You can use and customize these to your liking to help your workflow, as well as adding your own ticket statuses
Being Inspected
Orders go here during testing
On Hold
Setting to this status allows you to a reason to the customer.
